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Terms of Sale and Refund Policy

Terms of Purchase

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions, you acknowledge that you understand the nature of the products purchased, whether consumable or topical.

At Jhampa Tibetan Pharmacy, we are committed to offering our products in their purest forms. If exceptional circumstances arise regarding your purchase, please contact accounts@maitreyau.com for further assistance.

As these products have not been evaluated by the FDA, we make no claims as to any benefits from their use. By purchasing our products, you do so based upon your own personal opinions and discretion.

Refund & Store Credit Policy

Store Credit and Replacements for Defective Products

  • We offer store credit or replacements for products that are clearly defective upon receipt.
  • Customers must report defective products within 72 hours of delivery.
  • A replacement will be sent or store credit issued after we verify the defect.

Returns & Refunds for Unopened Packages

  • Unopened products may be returned for a full refund if received by us within 30 days of purchase.
  • The product must be sealed and in its original condition.
  • Refunds will be issued to the original payment method after the returned item is received and inspected.

Non-Refundable Products

  • Tibetan Pills are non-refundable.
  • If you need guidance on selecting the appropriate Tibetan Pills, please contact us before purchasing.

30-Day Customer Satisfaction Guarantee (Tinctures & Topicals Only)

We stand behind our Tinctures and Topicals with a 30-day customer satisfaction guarantee:

  • If you are not satisfied, you may return the unused portion within 30 days of purchase.
  • Upon receiving the returned product, we will issue a store credit.

This policy does not apply to Tibetan Pills or other non-tincture/topical items.

Your acceptance of the terms of purchase means you agree to and understand this refund policy.

Damage Due to Freight or Shipping

We take great care in packaging our products, and all shipments are carefully inspected before leaving our warehouse.

Upon delivery, please inspect your package immediately.

  • If a product is damaged during shipping, you must report it within 48 hours of confirmed receipt.
  • Please contact us with a detailed description and photos of the damage.
  • A replacement will be issued or store credit provided for verified damaged items.

Contact for Returns & Refunds

For all returns, exchanges, or refund requests, please contact us at:

📧 Email: Support@Jhampa.com
📞 Phone: 1-888-303-3378

Jhampa Tibetan Pharmacy

Advanced Phytotherapy

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Using select Botanicals and Live Terpenes, we have crafted high-vibrational terpene entourages for each botanical infusion bringing greater healing potential by reinfusing the Terpenes, revered as the life force energy of plants lost at the time of drying.

Each “Synergy Enhanced Terpene Infusion” (SETI) delivers targeted and controlled entourage of restoration to imbalanced, diseased systems.

These same terpenes are what keep our ecosystems in balance and protected from diseases and infections, allowing them to thrive and prosper. The same effects have been documented in human clinical trials and supported by science, having miraculous and marvelous bioactive influences throughout each of the body systems.

Your Opinion Matters

💗 Love a Jhampa Product?

Your Voice Can Inspire Healing

If a Jhampa Tibetan Pharmacy product has supported your journey, we would be deeply honored if you shared your experience.

Your words can light the path for others seeking healing, balance, and relief.

Every review helps expand the reach of Loving-Kindness, guiding others toward the gentle power of nature and ancient wisdom.

🌿 Take a moment to leave a review—your story matters more than you know.

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When you join our newsletter, you become part of a compassionate community dedicated to holistic healing, ancient botanical wisdom, and the path of Loving-Kindness.

✨ As a subscriber, you’ll receive:

  • Sacred insights from Tibetan and Ayurvedic healing traditions

  • Guidance for seasonal wellness and emotional balance

  • Early access to new product releases and promotions

  • Stories of transformation from our healing community.

Let us walk this path together, nurturing body, mind, and spirit—one gentle step at a time.

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FDA Statement

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant to substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product.

 
 

quick links

Resources

FDA Statement

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant to substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product.

 
 

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